Support
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I forgot my username and password.
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To have your password emailed to you please click here or email support@secretagentpornstar.com.
| • Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email. |
| • Having any kind of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access. |
| • Also, please make sure that your security settings are on low. To do so simply click on "Tools" on the IE taskbar, click on Internet Options and go to the "Security" tab, where you can lower Internet Security to a minimum. |
- I'm having problems viewing videos.
- If you are a trial member, you have limited access to our videos. Trial memberships allow members to preview the first few clips of our websites. If you access our site using AOL or an Internet connection window like MSN, Earthlink, or others you may experience problems viewing movies. After you connect to the Internet minimize AOL, or your Internet connection window, and open Internet Explorer and access our sites using IE. If you have content filtering software, popup blocking software, or a personal firewall, you may need to disable them. These applications sometimes will interfere with viewing streaming video content.
Q: I'm experiencing choppiness or, constant re-buffering while viewing a video.
A: The quality you can successfully stream in your browser depends on your Internet connection- the faster your connection is, the better quality you can stream.
Q: I'm having difficulty viewing movies with windows media player #11.
A: If you are having difficulty viewing movies with Windows Media Player version #11 with the Firefox browser, you may want to use Internet Explorer as your browser
Q: I am using Windows Media Player version #11 and I am still having problems or I am seeing something about a VC1 Codec.
A: Please see this Microsoft article to fix your problem: http://support.microsoft.com/kb/9424
How do I cancel my membership?
What company will I be billed by?
Your Credit Card Account will be billed either as
US & Canada Credit card Purchases: Epoch | CCbill.com
US phone billing: GXBill | CCbill
International billing: Epoch | CCbill.com
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How often will I be charged for your services?
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Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined on a trial basis the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period.
What is your refund policy?
You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the terms and conditions.
How can I contact the billing company?
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18 U.S.C. 2257 Record Keeping Requirements Compliance Statement
All models on this site were at least 18 years of age at the time of filming
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